LIVE · v04.2.1 routing.engine = ✓ 18/18 PSPs p95 = 240ms · auth = 98.7% EUR · UTC · cluster eu-west-3
~/console $ open route

STATUS · uptime · incidents · region health

All systems operational

This page is generated from the live Whaliepay monitor and refreshes every 60 seconds. Subscribe to incident updates via email, RSS, Slack or webhook.

All Whaliepay systems are operational
Last incident · 47 days ago · resolved · monitoring continues

Components

Routing engine
99.998% · 90d
Payments API (api.whaliepay.com)
100% · 90d
Webhooks
99.997% · 90d
Console (app.whaliepay.com)
99.99% · 90d
Settlement & ledger
99.99% · 90d
Reporting & exports
100% · 90d
Sandbox
99.92% · 90d
Support portal
100% · 90d
// regions

Regional cluster health

eu-west-3 · primary
Paris (FR)
100% · routing 12,840 tx/min · latency p95 142ms
us-east-1
Ashburn (US)
100% · routing 3,820 tx/min · latency p95 96ms
ap-southeast-2
Sydney (AU)
100% · routing 480 tx/min · latency p95 188ms
// incidents · last 90 days

Eight incidents, all resolved, public post-mortems linked

Every Critical and High incident in the last 90 days, with the timeline our customers received. Post-mortems are published within 14 days; links go to the public version on this site.

[Resolved] Degraded routing for Checkout.com EU

2026-04-03 · 5 min impact
RESOLVED
14:08 — Whaliepay monitor detected Checkout.com EU auth rate dropped to 87% (threshold 92%).
14:09 — Engine auto-paused Checkout.com EU in the routing pool.
14:13 — Checkout.com reported issue resolved on their end. We re-included them in routing pool.
14:13 — Incident closed. Customer comms sent. No transactions failed end-to-end (cascading retries absorbed the dip).

[Resolved] Console latency spike

2026-03-18 · 12 min impact
RESOLVED
09:42 — Console page-load p95 climbed from 480ms to 4.2s.
09:46 — On-call identified an unbounded query in the new audit-log filter.
09:51 — Rolled back deploy. Console latency returned to normal.
09:54 — Public post-mortem committed to the post-mortem repo.

[Resolved] Webhook delivery delays

2026-03-02 · 22 min impact
RESOLVED
22:14 — Webhook delivery p95 climbed to 8.4s (target < 60s, but degraded vs baseline).
22:18 — On-call identified queue backpressure from a customer's flapping endpoint.
22:31 — Quarantined the flapping subscription. Webhooks resumed normal delivery.
22:36 — All deferred deliveries replayed.

[Resolved] Settlement export delay for SAP customers

2026-02-14 · 41 min impact
RESOLVED
02:14 — Nightly SAP-shaped export failed for 7 customers (out of 280).
02:38 — On-call identified a schema mismatch after a SAP-side update.
02:55 — Patched the export. Re-ran the 7 affected exports.
02:55 — Customer comms sent (no impact, exports caught up before business hours).

[Resolved] Increased 3DS challenge rate for German BINs

2026-01-29 · 18 min impact
RESOLVED
11:02 — Frictionless rate for DE BINs dropped from 78% to 45% suddenly.
11:08 — Identified as an upstream issuer change (specific DE bank).
11:18 — Updated the exemption optimizer rules. Frictionless rate climbed back to 73%.
11:20 — Incident closed. Customer comms sent to affected DE merchants.

[Resolved] Vault key rotation slowdown

2026-01-08 · 8 min impact
RESOLVED
05:00 — Quarterly vault key rotation started, briefly increased tokenisation latency p95 from 12ms to 68ms.
05:04 — Engine load-balanced reads to the secondary HSM as expected.
05:08 — Rotation completed. Latency returned to baseline.

[Resolved] Adyen webhook backlog

2025-12-19 · 35 min impact
RESOLVED
17:42 — Adyen sent a burst of webhooks for backdated transactions, overwhelmed our ingestion queue.
17:48 — Scaled the ingestion pool 3x. Queue started draining.
18:17 — Queue cleared. Webhook delivery to customers caught up.
18:20 — Post-mortem committed. Permanent action item: pre-emptive autoscale on Adyen burst patterns.

[Resolved] DNS misroute, sandbox endpoint

2025-12-01 · 6 min impact
RESOLVED
10:14 — Sandbox endpoint returned NXDOMAIN for ~6% of clients.
10:16 — Identified as a stale DNS record on our CDN's secondary resolver.
10:20 — Forced cache invalidation. Sandbox returned to normal.

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